Galaxy Model (Guangzhou) Co., Ltd. is a company legally registered in China. Our registered and trading address is at Yuexiu International Headquarters Plaza, Jinlong Road, Nansha District, Guangzhou, Guangdong Province, China, postal code 511458.

Founded in 2015, we design, develop, manufacture and sell scale-modelling products worldwide under the GALAXY MODEL and MODEL MATE brands.

Our product range includes 3D-printed figures and detail parts, aircraft and armour accessories, modelling tools, decals, pre-cut masks, diorama accessories, display bases and many other products across a wide range of scales.

Payment is taken when you complete the payment process at checkout.

Available payment methods may include PayPal, Alipay, WeChat Pay and other supported payment methods displayed at checkout. Availability may vary depending on your country or region and the checkout configuration.

When using an external payment provider, you may be redirected to the provider’s secure payment page to complete your transaction.

Prices on our website may be displayed and charged in Chinese Renminbi (CNY) or U.S. Dollars (USD). If your payment account or card uses another currency, your payment provider or card issuer may perform the currency conversion using its own exchange rate and may charge currency-conversion or other fees.

Our dispatch times are based on Beijing Time (UTC+8).

Orders are usually dispatched within 2–3 business days after payment has been confirmed. During busy periods, such as new product releases, major promotions or public holidays, dispatch may take a little longer.

Please note that dispatch time and shipping transit time are separate. International delivery times vary depending on the destination, selected shipping service, customs clearance, local carrier conditions and other factors outside our direct control.

All orders are carefully packed by our experienced team using protective materials appropriate to the products being shipped, with particular attention given to delicate resin parts and fine model accessories.

Shipping costs are calculated at checkout based on factors including the destination, total package weight and selected shipping service.

We recommend adding the items you want to your shopping cart and entering your delivery address. The website will then show the available shipping options and applicable costs.

For more information, please see our Shipping & Delivery page.

Most orders arrive normally, but occasional delays may occur during international transportation or customs clearance.

Once your order has been dispatched, tracking information will be provided where available.

If you are concerned about the whereabouts of your order, please contact us and include your order number and tracking number, if available.

You can contact us via:

Online live chat: Monday–Friday, 9:00–18:00 Beijing Time
Contact form: available on this page
Customer service email: galaxymodel@foxmail.com

Carrier investigation and loss-claim timeframes vary depending on the shipping service and destination.

If your tracking information shows an unusual delay, has not been updated for an extended period, or indicates another delivery problem, please contact us and we will assist you with the carrier investigation where appropriate.

International shipments may occasionally be delayed by customs clearance, local postal services, severe weather, public holidays or other circumstances outside our direct control.

If your order arrives damaged, defective or incomplete, please retain the original packaging and contact us as soon as reasonably possible.

Please provide clear photographs of:

• ●  the damaged or defective product;
• ●  the internal and external packaging;
• ●  the shipping label; and
• ●  any other information that may help us investigate the issue.
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We will do our best to resolve the matter as quickly as possible.

If an item is missing from your order, please contact us as soon as possible, preferably within three business days of receiving your package, so that we can investigate promptly.

This recommended notification period does not affect any statutory rights you may have under applicable consumer protection laws.

If you purchased a GALAXY MODEL or MODEL MATE product from another retailer or distributor, please contact the seller from whom you purchased the product in the first instance.

Further details are available in Section 4 – Damages, Returns and Refunds of our Terms & Conditions.

Our website uses encrypted HTTPS connections to help protect information transmitted between your browser and our website.

Payments are processed through supported payment providers, and Galaxy Model does not intentionally store full payment-card details on its own servers.

Personal information required to process your order may be shared with relevant payment providers, shipping companies and other service providers where necessary to complete your transaction and deliver your order.

For more information about how we collect, use and protect personal information, please see our Privacy Policy and Cookie Policy.

Yes. We are always interested in suggestions from scale modellers.

If there is a figure, aircraft accessory, armour accessory, vehicle, weapon, diorama item, modelling tool or other subject that you would like to see produced, please feel free to contact us.

Our product development team regularly reviews customer suggestions and potential new subjects. However, please understand that we cannot guarantee that every proposed subject will enter development or production.

You can submit your suggestion through our live chat, contact form or email.

Yes.

We provide OEM/ODM, private-label and contract manufacturing services for model brands, distributors, retailers and other commercial partners.

Our manufacturing capabilities include, depending on the project:

• ●  high-resolution DLP resin 3D printing;
• ●  pre-cut masking sheets;
• ●  waterslide decals;
• ●  precision metal parts;
• ●  photo-etched parts;
• ●  modelling tools;
• ●  diorama and display products;
• ●  product packaging; and
• ●  other scale-modelling related products.
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Minimum order quantities and technical requirements vary depending on the product and manufacturing process.

For more information, please visit our OEM / ODM Services page or contact us directly.

Please note that our digital design files are not offered for sale, and cooperation involving independently developed products is normally based on the manufacture and supply of physical products.

Absolutely.

If you have original photographs, documents, technical drawings, historical information or other reference materials related to subjects that may be useful for our product development, we would be very pleased to hear from you.

We take historical and technical reference research seriously and appreciate assistance from collectors, historians, modellers, veterans, museums and other knowledgeable contributors.

Contributors may be credited where appropriate and with their permission. Where appropriate, we may also offer a complimentary sample or another suitable form of acknowledgement.

Please contact us via live chat, the contact form or email if you would like to share reference materials with our development team.

Please only submit materials that you own or have permission to share and that may lawfully be used for reference purposes.